Most Movebooth hardware issues can be resolved by restarting the app, iPad, or checking your network connection.
App not loading or frozen
Force-close the Movebooth app (swipe up from the Home bar)
Reopen the app
If still frozen, restart the iPad
Photos not sending to guests
Check your Wi-Fi connection — the iPad must be connected to the internet
Confirm the guest entered a valid email or phone number
Check your channel settings to ensure email/SMS delivery is enabled
See: Why Aren't Attendees Receiving Their Images?
iPad not charging in kiosk
Ensure the Lightning or USB-C cable is firmly connected
Try a different cable if available
Check that the power adapter is plugged in and the outlet is live
App says "Beta Has Expired"
Go to the App Store and update the Movebooth app
If no update is available, contact support
Common questions
Q: What iPad models are compatible?
A: Movebooth works on any modern iPad running a supported iOS version. iPad Air and iPad Pro are recommended for events.
Q: My kiosk hardware arrived damaged. What do I do?
A: Contact support at [email protected] with photos of the damage within 7 days of delivery.
Q: Does the hardware come with a warranty?
A: Contact support for warranty details on your specific hardware.