Plans: Lite, Plus and Pro. Lead capture, lead CSV export and the email subject line are on Plus and Pro. Full customization, gallery customization, the age gate and analytics are on Pro. Current prices are on the pricing page.
Trial: a software-plan trial runs 7 days. A payment method is required, and the trial ends or converts as the pricing page states. Reply to any of our emails or write to [email protected] and we'll take a look.
Cancel: in the dashboard, open Account, then Manage subscription. There you can update your payment method, download invoices and cancel. A canceled paid plan stays active until the end of the period you paid for.
Invoices: download past invoices from Manage subscription. To change the card or who pays, update the payment method there. For anything else, write to [email protected].
Payment failed: update your card in Manage subscription. Until then your account can show as past due.
"My account says inactive": the iPad shows "Inactive Account" and the dashboard shows "Your subscription has ended" when the plan has ended or was canceled. Your channels, galleries and leads are kept. To resubscribe, write to [email protected]. Rental customers keep access during an open rental.